Engineers are responsible for equipment installation guidance, operation debugging, training, spot inspection, maintenance, fault removal, technology (transformation) upgrade, equipment relocation and other services. Regular inspection of equipment and customer visits are also included.

Send the faulty spare parts to the service center for repairment. Compared with the on-site service, the cost of return service is more favorable. It is mainly suitable for electrical products accessories (such as controller, measuring board, I/O board, etc.) or other accessories that need to be returned to the factory for maintenance.

Provide spare parts of main products to end users at any time. Great delivery service with professional logistics team (SF Express, Deppon). To ensure the spare parts is delivery to end users on time.

Beijing, Tianjing, Xi’an, Zhengzhou, Chengdu, Chongqing, Guizhou, Guangzhou, Shenzhen, Shanghai, Hangzhou and Suzhou, etc. To support customer business development and solve potential issue.

北Beijing, Shanghai, Hangzhou, Xi’an, Chongqing, Wuhan, Guangzhou and Shenzhen More efficient response to end users’ need.

Guangzhou & Xi’an Customers can check and review interested equipment nearby. Undertake the sample test and service from customer need.

There are 9 technical support service personnel from the headquarters, and more than 30 first-line technical service personnel with an average of more than 5 years of service to provide full-time technical support and on-site service. Ensure the customer's equipment can be run normally under all conditions.

Comprehensive usage of ERP and CRM customer relationship and equipment management system which integrates sales, design, production, logistics, sales, and service as one of the interconnection management systems. For all equipment, the system will conduct data sorting according to the completed service work order, and collect maintenance records, so as to facilitate the optimization and improvement of our equipment and services in the future.