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Test & Service
Maintenance overview

Guangzhou-GWS is committed to providing high quality products and services. Product quality and high standard of service are important conditions for us to be the first choice of end users.

 

To establish a good relationship with customers, we build a comprehensive sales and service network:
Experienced technical teams all over China. 24-hour service & storage of spare parts.

  • Test center

  • Service team

  • Preventive solutions

  • Data analysis

  • Test equipment

  • Technical support

服务内容
  • 01 On-site service

    Engineers are responsible for equipment installation guidance, operation debugging, training, spot inspection, maintenance, fault removal, technology (transformation) upgrade, equipment relocation and other services. Regular inspection of equipment and customer visits are also included.

  • 02 Spare parts return service

    Send the faulty spare parts to the service center for repairment. Compared with the on-site service, the cost of return service is more favorable. It is mainly suitable for electrical products accessories (such as controller, measuring board, I/O board, etc.) or other accessories that need to be returned to the factory for maintenance.

  • 03 Spare parts sales service

    Provide spare parts of main products to end users at any time. Great delivery service with professional logistics team (SF Express, Deppon). To ensure the spare parts is delivery to end users on time.

  • 04 More than 10 sales & service departments in China

    Beijing, Tianjing, Xi’an, Zhengzhou, Chengdu, Chongqing, Guizhou, Guangzhou, Shenzhen, Shanghai, Hangzhou and Suzhou, etc. To support customer business development and solve potential issue.

  • 05 9 spare parts centers

    北Beijing, Shanghai, Hangzhou, Xi’an, Chongqing, Wuhan, Guangzhou and Shenzhen More efficient response to end users’ need.

  • 06 Two test centers

    Guangzhou & Xi’an Customers can check and review interested equipment nearby. Undertake the sample test and service from customer need.

  • 07 Professional team in technical support & service

    There are 9 technical support service personnel from the headquarters, and more than 30 first-line technical service personnel with an average of more than 5 years of service to provide full-time technical support and on-site service. Ensure the customer's equipment can be run normally under all conditions.

  • 08 Advanced equipment management and service system

    Comprehensive usage of ERP and CRM customer relationship and equipment management system which integrates sales, design, production, logistics, sales, and service as one of the interconnection management systems. For all equipment, the system will conduct data sorting according to the completed service work order, and collect maintenance records, so as to facilitate the optimization and improvement of our equipment and services in the future.